Digital Voice

A track-record of innovation in digital telephony.

AVC One is one of the UK’s largest and most experienced digital telephony providers with more than 200,000 handsets deployed with hundreds of customers.

We offer a complete range of digital voice services on our safe and secure infrastructure which offers 99.99% uptime for your business. 

Use the links below to find out more about what we offer or get in touch today to arrange call with our digital telephony experts.

Hosted Telephony

Our hosted telephony provides fully-fledged business-class VoIP services without the capital expenditure required for an IP PBX.

Not only will we host the entire service through our high speed network and advanced data centres, we will also guarantee service levels and uptime through stringent SLAs.

Hosted Telephony grows with your business so you always have exactly the right services, and latest technology for your needs.

Features & Benefits of AVC Hosted Telephony

Cost Effective

Because there is no need to purchase equipment all expenses are operational, on a month-to-month, per seat basis.

Support

Outsource all the cost and work to take care of the 24/7/365 management leaving you free to focus on other strategic IT initiatives.

Scaleable

New offices and users can be set up through a self-administrated client portal or by calling customer service. It is easy to scale up and down based on your business needs.

Evergreen

With a hosted solution clients get access to an ever green technology as all future upgrades are included in the relationship.

Business Continuity

AVC One hosted telephony is fully supported with two redundant data centres ensuring 100% uptime at all times.

Personalised

With AVC One, clients can pick from an array of applications to create the most effective communication solution that works best for their needs and can be delivered immediately.

Onsite PBX SIP Trunking

If you choose to use an IP-enabled PBX, either on premises or hosted, to handle your business telephony then you will need SIP Trunking to place telephone calls through the Public Switched Telephone Network (PSTN).

Using SIP, voice becomes an application on the IP Network… like email or web is an application.

Call Recording

Call recording has become an essential commercial and compliance tool across a number of sectors and applications including customer contact centres, consumer retail businesses, financial services and many more.

We are delighted to be working with Dubber to provide our customers with cutting-edge cloud-based call recording and AI solutions.

Arrange a demo of our call recording solution today.

Marlborough Investments

Marlborough Investments is an investment firm with funds under management of approximately £5 billion on behalf of more than 200,000 private, corporate and institutional clients.

We were able to help to migrate to a hosted telephony solution which not only saved them money but unlocked new levels of digital communication.

Business Analytics, Sentiment & Fraud Management

A major benefit of digital voice technology is that it has created opportunities to unlock voice data and analyse it. In collaboration with our partner Tollring we ca bring you the very latest in call analytics to support your decision making.

Our innovative fraud and credit management solution seamlessly integrates with our hosted voice / SIP trunking platforms to provide automated real-time monitoring and alerts with predictive analysis of trends, to protect against fraud attacks.

Customer Contact Centre

Our call centre solutions in the cloud, delivered in partnership with Broadsoft’s Customer Journey Platform, use predictive analytics to deliver business performance.

Change the focus of your contact centre from efficiency and cost-cutting to making customers happy and driving better business outcomes:

  • Focuses on improving the business outcomes of your sales or service contact centre, not just operational performance
  • Takes a statistical analytics approach, based on real-world business performance data over time
  • Delivers a 360-degree view of the customer journey across systems and sessions, correlating agent and customer perspectives
  • Provides continual, closed-loop improvements in the way your agents and systems behave.

Cisco Webex Teams

Webex Teams from Cisco is a great option to unify communications across voice, chat, video meetings and document sharing.

Webex Teams helps speed up projects, build better relationships, and solve business challenges.

It’s got all the team collaboration tools you need to keep work moving forward and connects with the other tools you use to simplify life.

Ready to talk?

Want to learn more about how our solutions can help deliver your business objectives?